Refund policy

RETURN & REFUND POLICY

We want you to feel confident purchasing from Bezel & Bond. Return eligibility depends on how the piece is identified on its product page and order confirmation.

IN-STOCK PIECES

Eligible in-stock pieces may be returned for a refund when you contact us within 30 calendar days after delivery. The piece must be in perfect, unworn, unused, unaltered, and undamaged condition, with all original packaging, boxes, certificates, documentation, accessories, tags, and security seals intact.

HIGH-VALUE FINE JEWELRY

Fine-jewelry pieces specifically identified on the product page or order confirmation as having a shortened return window may be returned when you contact us within 14 calendar days after delivery. The same original-condition requirements apply.

MADE-TO-ORDER PIECES

Made-to-order pieces may be returned within 30 calendar days after delivery for an exchange or Bezel & Bond store credit only. They are not eligible for a refund to the original payment method. The piece must satisfy all original-condition requirements above.

CUSTOM AND PERSONALIZED PIECES

Custom, personalized, engraved, resized, altered, or client-approved commissioned pieces are final sale and cannot be returned or exchanged.

HOW TO START A RETURN

Email sales@bezelandbond.com before sending any item back. Include your order number and the reason for the return. We will provide return instructions after confirming eligibility. Items sent without authorization may not be accepted.

Use a tracked and fully insured shipping service and package the item securely. The customer is responsible for return shipping and for the item until it is received by Bezel & Bond, except when the item arrived damaged, defective, or incorrect.

INSPECTION AND REFUNDS

All returns are inspected and authenticated after arrival. We will notify you when the inspection is complete. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed; your bank or card issuer may require additional time. Approved made-to-order returns receive an exchange or store credit.

DAMAGED OR INCORRECT ITEMS

Inspect your order promptly upon delivery and contact sales@bezelandbond.com immediately if it is damaged, defective, or incorrect so we can evaluate and resolve the issue.

This policy does not limit any rights that cannot be excluded under applicable law.