Shipping policy

Effective September 14, 2026

Order Acceptance and Processing

Orders are subject to product availability, payment authorization, fraud screening, and any identity, billing-address, shipping-address, or delivery verification that Bezel & Bond reasonably requires. An order confirmation acknowledges receipt of an order; it does not constitute final acceptance. We may place an order on hold, request additional information, limit available delivery options, or cancel and refund an order if we cannot complete verification or safely fulfill it.

In-stock items are prepared for shipment within the timeframe stated on the product page or order confirmation. Made-to-order, personalized, resized, and custom pieces require additional production time; the applicable estimate will be stated on the product page, proposal, invoice, or order confirmation. Business days exclude weekends and U.S. federal holidays.

Delivery Locations and Charges

We ship only to destinations and by methods available at checkout. Domestic Standard shipping is complimentary on eligible U.S. orders of $70 or more, consistent with the rate displayed at checkout. International availability, carrier service, shipping cost, duties, taxes, and import requirements vary by destination and will be shown or calculated at checkout when available.

Bezel & Bond may restrict high-value orders to the billing address, a verified residential or business address, an approved carrier hold location, or another address approved after verification. We may decline delivery to freight forwarders, hotels, mail drops, P.O. boxes, virtual addresses, or locations we consider unsuitable for secure delivery.

Insured Delivery and Signature

Shipments may be insured while in transit and may require an adult signature, government-issued identification, or pickup from an approved carrier location. Do not authorize an unattended release or waive a signature requirement. A customer-requested waiver, alternate delivery instruction, or unauthorized rerouting may affect carrier protection and may make the customer responsible to the extent permitted by law. We may prohibit rerouting after shipment.

Timing and Delays

Delivery estimates are not guarantees. Payment review, authentication, sizing, production, weather, carrier disruption, customs, and events outside our reasonable control may affect timing. We will comply with applicable law if we cannot ship within a promised timeframe, including providing notice of a material delay and any cancellation or refund rights that apply. If no shipping time is stated, we will ship within the period required by applicable law.

Tracking, Delivery, and Loss

Tracking information is provided when available. Customers must provide a complete, accurate, and secure delivery address and monitor tracking. Title and risk of loss transfer only as permitted by applicable law and the applicable carrier or insurance terms. A carrier scan alone does not waive any rights or remedies available under applicable law.

Contact sales@bezelandbond.com promptly if a package appears lost, damaged, tampered with, or delivered incorrectly. Preserve all packaging and documentation and cooperate with carrier or insurance investigations. Do not return an item without authorization.

International Orders

International customers are responsible for duties, taxes, brokerage fees, customs charges, and compliance with destination-country requirements unless checkout expressly states that such charges are prepaid. Customs delays are outside our control. Refused or abandoned international shipments may be subject to deductions for unrecoverable shipping, duties, taxes, brokerage, storage, return, or insurance costs where permitted by law. International return eligibility is governed by our Return and Refund Policy and any product-specific disclosure shown before purchase.

Contact

Email sales@bezelandbond.com or call +1 908-570-7224. Bezel & Bond is based in New York, United States.